We offer a 45-day return guarantee. Warranty will begin from the purchase date. If a product grows defective during the warranty period due to a quality issue rather than your own breakage or misuse, we can accept a return, provide free repair service, or issue a new replacement.
1. Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get a full refund.
2. Returns
If you would like to return a product, please follow the next guidelines:
3. Notice for returns
The package needs to come back with the original receipt of the purchase.
4. Refunds
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. (The bank may have a delay in receiving the account)
5.Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at service: support@secroma.com ,we will answer you within 24 hours, If you contact us after business hours, we will get back to you the following business day.